Shipping policy
Last Updated: 24/02/2025
This Shipping Policy outlines how Prime Fire Pits handles the shipment of our fire pits and related products.
Processing Time
- Order Processing: Orders are typically processed within 2 business days.
- Customization: Custom or special orders may require additional processing time. We will notify you if your order is delayed.
Shipping Methods and Delivery
- Domestic Shipping: We ship across the United States using reliable carriers. Estimated delivery times range from 5 to 10 business days, depending on your location.
- Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
- Tracking: Once your order ships, you will receive a tracking number to monitor your package’s progress.
International Shipping
Currently, we primarily serve customers within the United States. For any international shipping requests, please contact our support team for assistance and additional details.
Shipping Issues
- Damage During Transit: If your item arrives damaged, please contact us immediately with photos of the damage and your order number.
- Lost Packages: If a package is lost in transit, please reach out to us so we can work with the carrier to resolve the issue.
Contact Information
For any questions regarding shipping, returns, or our products, please contact us through the following methods:
- Email: primefirepits@hotmail.com
- Phone: +1 (866) 968-8307
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Mailing Address:
1603 Capitol Ave Suite 310
Cheyenne, WY 82001
United States