Refund policy

Return and Refund Policy

Last Updated: 24/02/2025

Thank you for shopping at Prime Fire Pits. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your fire pit or related accessory, please review the following guidelines for returns and refunds.

Eligibility for Returns

  • Timeframe: You may request a return within 30 days of the delivery date.
  • Condition: Items must be returned in their original, unused condition with all original packaging, accessories, and documentation.
  • Non-Returnable Items: Customized or special-order items, and any product that shows signs of misuse, damage, or alteration, may not be eligible for return.

Return Process

  1. Contact Us: To initiate a return, please email us at primefirepits@hotmail.com or call +1 (866) 968-8307. Include your order number and reason for return.
  2. Return Authorization: We will issue a Return Merchandise Authorization (RMA) along with instructions for shipping the item back to us.
  3. Inspection: Upon receipt, our team will inspect the returned product. If approved, we will process your refund within 7–10 business days.

Refunds

  • Method: Refunds will be issued to the original payment method.
  • Shipping Charges: Initial shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
  • Restocking Fees: No restocking fee will be charged on eligible returns.

Exchanges
If you’d like to exchange your product for a different model or accessory, please follow the return process and place a new order once your return has been processed.