Frequently Asked Questions (FAQs)

1. What types of fire pits do you offer?

   We specialize in high-quality fire pits designed for outdoor living. Our collection includes models powered by gas and propane, each built to deliver a reliable, safe, and attractive outdoor fire experience.

2. What fuels do your fire pits use?

   Our fire pits are available in both gas and propane versions.

   • Gas Models: Provide a consistent, long-lasting flame ideal for extended use.

   • Propane Models: Offer portability and convenience while maintaining excellent performance.

   Both fuel options are engineered for efficiency and ease of operation.

3. Can I choose different colors or finishes for my fire pit?

   Yes! Many of our models come in a variety of colors and finishes to match your outdoor decor. From sleek modern metallics to rustic, earthy tones, you can find the perfect style to complement your space. Check the product details on our website or contact us for a complete list of available options.

4. What are “air pockets” and why are they important?

   “Air pockets” refer to innovative design elements integrated into select fire pit models. They help optimize airflow and enhance the burn quality by creating controlled air circulation around the flame. This feature not only improves the efficiency of your fire pit but also adds a unique aesthetic detail that sets our designs apart.

5. How do I safely operate my gas or propane fire pit?

   Safety is our top priority. Always follow these guidelines:

   • Placement: Ensure your fire pit is on a stable, non-flammable surface with proper clearance from structures or overhanging branches.

   • Ventilation: Operate in a well-ventilated area.

   • Maintenance: Regularly inspect fuel connections and clean burners according to the instructions provided in your user manual.

   For detailed safety instructions, refer to the documentation included with your fire pit.

6. How do I clean and maintain my fire pit?

   Routine maintenance extends the life of your fire pit. For both gas and propane models:

   • Cleaning: Remove any debris and soot from the surface and burner components.

   • Inspection: Check fuel lines and connections for leaks before each use.

   • Storage: If not in use, cover your fire pit to protect it from the elements.

   Detailed care instructions are provided with your purchase.

7. What is your return policy for fire pits?

   We stand behind the quality of our products. If you’re not completely satisfied, our Return and Refund Policy allows returns within 30 days of delivery, provided the item is in its original, unused condition with all accessories. For complete details, please review our Return and Refund Policy or contact our support team.

8. Do you offer installation or setup assistance?

   Our fire pits are designed for easy, user-friendly assembly. We include comprehensive instructions with every product. While we do not offer professional installation services at this time, our customer support team is available to answer any questions and guide you through the setup process.

9. How long can I expect my fire pit to last?

   With proper care and maintenance, our fire pits are built to last for many years. Regular cleaning, timely maintenance, and following operating guidelines will help ensure your fire pit remains in top condition.

10. How can I contact Prime Fire Pits if I have more questions?

    If you need further assistance or have any additional questions, please feel free to reach out:

    • Email: primefirepits@hotmail.com

    • Phone: +1 (866) 968-8307

    • Mail: 1603 Capitol Ave Suite 310, Cheyenne, WY 82001, United States